Reference: MyWorkplace – Enterprise Customer Portal Of The Deutsche Telekom
MyWorkplace is Deutsche Telekom's central customer portal for enterprise
customers. It acts as a portal framework and control center for cloud and infrastructure services.
The integrated single sign-on(SSO) feature gives users continous access to more than 50 services. MyWorkplace provides the frontend for central role and rights management and forms a uniform frontend layer across various back-end systems.
The goal is a seamless customer journey: Services can be found, ordered, configured and managed consistently. The customer portal thus supports an efficient, uniform way of working, with short paths and powerful self-service functions.
Achieving Success With AM GmbH
As a technology company specializing in complex portals and platforms, we focus on three things: Stable operation, a seamless customer journey, and a high flexibility for future requirements.
We combine product ownership, user-centered design, and modular architecture with clean integration into existing systems. This allows services to be found, configured, and managed consistently.
Releases can be rolled out faster, changes remain low risk, and the platform can grow without friction losses.
An overview of our services:
- Product ownership & requirements management
- UX/UI design for the modern customer portal
- Management of offshore development
- Application management and application support
About Deutsche Telekom
As a leading digital infrastructure provider, Deutsche Telekom faces the challenge of providing its enterprise customers with a growing number of complex cloud and IT services in a simple and scalable manner. To meet the requirements, a central customer portal was needed that could bundle variety of IT systems while being flexible enough to quickly integrate new solutions.
MyWorkplace is a modular, expandable platform that offers a unified interface for more than 50 services instead of individual integrations.
The Deutsche Telekom benefits form a consistent user experience across system boundaries, reduces operating and integration costs, and creates a strategic basis for further growth. MyWorkplace is therefore not only a technologically sound solution, but has also become a central component of the company's digital service strategy.
The Success Story
One Portal For All Customer Services
An existing customer portal was completely replaced in order to reduce operating and development cost. Thanks to integration into MyWorkplace, Telekom customers now benefit from centralized access to all services, including modern self-service options, uniform operation, and significantly simplified administration.
A New Take On The Digital Experience
The original design of the portal dated back to 2000. The need for modernization was correspondingly great. In a user centered redesign, we completely revamped the look, branding, and navigation. The result is a modern user interface that reflects Telekom's corporate identity, is barrier free, and features clear user guidance.
Re-Architecture For Greater Flexibility
In order to meet the increasing demands for expansion, maintenance, and integration, MyWorkplace was converted from a monolithic structure to a modular architecture. Components can now be developed and combined independently. This has made the portal adaptable, future proof, and significantly more robust in operation.
