Service and helpdesk, user support and 24/7 service
We create room for maneuver. Our service desk offers you customized support and sustainably relieves your IT department.
By taking over routine and support tasks, our service gives you back the space you need for important digitisation projects - always taking into account common standards and processes such as IT service management according to the ITIL Service Value System (SVS).
We start exactly where you need support - from user helpdesk support for your employees, to hardware management with associated rollout services, to monitoring complete networks and system landscapes.
Your benefits
- High initial solution rate and continuous help with enquiries and faults
- Qualified staff with verified know-how
- Optimal communication through individual contact persons
- Relief for your administrators - free resources for core tasks
- Risk reduction, as AM GmbH is responsible for the personnel
- Better customer support with long service hours, even 24/7 service possible!
- Increased efficiency through flexible interception of peak loads
Our support services in a glance
ITIL v4: Our ITSM standard for your customer satisfaction
AM GmbH relies on the most modern working methods for service and support - you benefit from this!
In the course of advancing digitalisation in companies, new, efficient and effective ways of working are essential. Here, the IT Service Management (ITSM) standard ITIL v4 stands out as a current pioneer and offers added value in the form of optimised IT services.
In the helpdesk and user support, ITIL v4 shows its strength through a particularly strong customer orientation. Problems are proactively identified and solved before they can affect your company's productivity. In addition, standardised processes minimise possible sources of errors and improve service quality.
