Reference: Winkelmann Group - User Helpdesk
The Winkelmann Group is one of the leading groups of companies in the field of metal forming.
With 23 independent business units worldwide in the Automotive, Heating + Water, Flowforming and Steel Services sectors, the Winkelmann Group serves renowned customers from a wide range of industries and currently employs over 4000 people.
User Helpdesk for Winkelmann Group
For its user helpdesk, the Winkelmann Group relies on the many years of experience of AM GmbH. IT problems are recorded, analysed and solved competently and quickly via a ticket system and a hotline. The central fault processing relieves the on-site administration and ensures smooth processes.
The Success Story
The Winkelmann Group is one of the leading groups of companies in the field of metal forming for renowned customers from a wide range of industrial sectors.
With its headquarters in Ahlen (Germany) and production sites in Germany, Poland, Turkey, China and the USA, it has a global presence.
In the tradition of an established family business, the Winkelmann Group attaches great importance to sustainable management, to the quality of processes and products, and to high customer satisfaction.
Geared towards growth and success, the entrepreneurial thinking and action is designed for the long term and at the same time innovative and flexible.
Since 2014, the competent AM GmbH team has been supporting the company's IT department with a user helpdesk. The AM experts are directly available to Winkelmann employees between 06:00 and 22:00.
Regular meetings on site in Ahlen were pushed from the very beginning. Best practice workshops with contact persons from both companies guarantee compliance with and optimisation of the high quality standards.
Support is provided via a ticket system and a support hotline. They ensure quick problem analyses and solutions. This can be done very conveniently and easily via remote support.
The result is a successful cooperation, flexible, innovative and cost-optimising for the future.
"The integration of the AM staff into our communication infrastructure and processes has worked smoothly."
Marcus Gerke
- Head of Group IT at the Winkelmann Group
