Fabien Schumacher About His Work As A Sales Manager

In addition to providing individual IT consulting and reliable project support, our sales team is also responsible for providing personalised customer service. AM GmbH's IT services are actively marketed in line with these high standards. Our sales manager is Fabien Schumacher.

As Sales Manager and Head of Department, Fabien supports companies of all sizes with small to large-scale IT projects. He ensures that our IT solutions are well planned and implemented according to plan. Today, we give you an exciting insight into his everyday work.

In short: IT sales involves much more than just selling in-house IT services. Fabien Schumacher describes his role as follows: ‘I advise our customers in many different ways and coordinate IT services from initial project management to final implementation.’ As head of sales management, Fabien provides comprehensive support to ensure that companies have a reliable long-term IT partnership at their side.

For Fabien, direct communication is the key to success. He sums it up himself with the words: ‘As a permanent contact person, I am married to my mobile phone, so to speak.’ Direct communication enables quick decisions and efficient processes.

IT projects are very dynamic! Targeted planning, but also a lot of improvisation, characterise Fabien's everyday work. He sums it up: ‘There's never a dull moment in my job! I enjoy consulting and work according to the motto: Keep calm, I'm your Key Account Manager!’ This diversity ensures continuous development and brings exciting challenges.

The work is characterised by flexible availability:

• Consultation by telephone
• Personal consultations with customers on site
• Rapid project coordination
• Voting via video conference

We operate in an environment characterised by dynamism and diversity. Different project sizes and industries require a high degree of flexibility and adaptability. We regularly encounter complex technical issues that require in-depth expertise and creative solutions. At the same time, individual customer requirements are at the heart of everything we do – they demand tailor-made solutions and a keen eye for detail. To meet all these demands, rapid and smooth coordination between departments is essential. Only in this way can we act efficiently, purposefully and in the interests of our customers.

In addition to technical expertise, Fabien Schumacher also considers the corporate culture at AM GmbH and his team to be crucial: ‘I've never had so much fun at work before! A lot of things work very well here. No obstacles are put in my way and there is a great willingness to help each other.’ Good working conditions create the basis for satisfied employees and successful customer projects.

The goal at the end of every project is: You, as satisfied customers who build long-term trust in us and our services. Fabien's motivation for this is quite simply: ‘If the customers are satisfied, so am I.’ That's obvious, because consistently focusing on the needs of customers creates a sustainable partnership on equal terms.

The characteristics of strong IT service providers are:

• Flat hierarchies within the company
• A collegial working atmosphere
• High level of personal responsibility in the job
• Constructive cooperation
• Transparent project management

Would you also like to successfully implement your IT projects with a personal contact person? Our experts will accompany you from the initial consultation to the final implementation.