Reference: Deloitte - Mobile Phone Management
Deloitte Germany helps its clients with auditing, tax advice and more.
Fast helpdesk support for mobile management
Deloitte Germany sought the experienced support of the AM service desk for the complex mobile phone management for their globally active employees. The fast, reliable and competent support includes mobile phone contracts, the rollout platform, end device shipping and other services.
The Success Story
As an external IT service provider, AM GmbH has supported the complex mobile phone management of the globally active employees of Deloitte Germany with a great deal of experience and a first-class service. This successful cooperation has existed since 2014 and has been steadily expanded.
Fast, reliable and competent support for all matters relating to mobile phone contracts is provided by our experienced service desk team.
The IT experts at AM GmbH developed new and convenient online portals for the employees of Deloitte Germany, which ensure the digitalisation and simplification of processes in mobile phone management.
A database facilitates master data and asset maintenance. AM GmbH's service desk team, which has many years of experience, ensures that all enquiries from Deloitte employees relating to mobile phone management are dealt with quickly and competently.
Since March 2016, the experienced team of experts at AM GmbH has been supporting the mobile phone management of Deloitte Germany. Our reliability earned us a high level of satisfaction and acceptance among Deloitte employees.
In addition, new and convenient online portals and a special database were developed to ensure the digitalisation and simplification of the mobile phone processes.
The competent support team handles the corresponding e-mail enquiries from Deloitte employees, takes care of the creation and adjustment of mobile phone contracts, as well as sub-areas of end device management.
The successful cooperation between Deloitte and AM began in mid-2014 with the rollout of smartphones and SIM cards for Deloitte employees.
Within a very short time, several thousand devices were delivered, which could previously be ordered via a web application developed and provided by AM GmbH.
Since May 2015, AM GmbH has also taken over the monthly rollout of smartphones for the newly hired employees at Deloitte.
"It's really great how quickly and smoothly the cooperation with the AM GmbH service desk has worked. Our employees are very satisfied with the convenient and competent service provided by the IT service provider."
Frank Seubert
- Product group manager at Deloitte Germany
